PromiseOne Bank on Your Credit Report
In short: Based in Duluth, Georgia, PromiseOne Bank is a state-chartered commercial bank that is not a member of the Federal Reserve System. The FDIC lists it under certificate 58657, established November 6, 2008 — a comparatively young charter, which usually means fewer legacy conversions behind any given tradeline. Its 06/30/2026 call report shows $812 million in total assets across 10 reported offices. Because PromiseOne Bank lends on its own balance sheet rather than servicing another lender's paper, it is the furnisher of record on its own tradelines, which gives you a direct FCRA §623 dispute route to the bank alongside the §611 route through the three bureaus. Information that is inaccurate, incomplete, or unverifiable can be disputed under the FCRA. Outcomes depend on what the furnisher can verify, and results vary.
Who PromiseOne Bank actually is
Charter details above are from the FDIC BankFind public database.
What makes this creditor different
PromiseOne Bank holds FDIC certificate 58657, chartered November 6, 2008 in Duluth, Georgia (18 years old), and reported $812 million in total assets across 10 offices on the 06/30/2026 call report.
How PromiseOne Bank appears on your credit report
A PromiseOne Bank tradeline does not behave like one from a national card issuer. A bank in this size range typically runs reporting through a small operations team, which is why a letter identifying one specific field usually outperforms a general demand. Reference the last four digits and open date, point to a single incorrect field rather than the whole tradeline, and send a parallel dispute to the bureaus under §611. Outcomes depend on what the bank's own records show, and vary from case to case.
Names it may report under
Products that commonly show up
- ◆Branch-originated consumer and small-business credit
- ◆Home-equity and mortgage lending secured by Georgia property
- ◆Consumer accounts originated across its 10 Georgia offices
Grounds to dispute a PromiseOne Bank entry
Each of these is a reason a PromiseOne Bank tradeline may be inaccurate or unverifiable. None of them assures removal — they are the angles worth checking on your own report.
- ◆Georgia mortgage paid at closing but still showing a balance with PromiseOne Bank
- ◆Charge-off reported by PromiseOne Bank after the account was settled in full
- ◆State-chartered account duplicated after a core-system conversion
- ◆Account balance or credit limit reported incorrectly
- ◆Payment reported late when it was made inside the grace period
- ◆Date of first delinquency re-aged to extend how long it can report
- ◆Account still reporting as open after it was closed, or vice versa
- ◆Duplicate tradeline for the same account after an internal transfer
- ◆Account belongs to someone else with a similar name, or is the result of identity theft
Disputing an original creditor is not the same as disputing a collector
PromiseOne Bank is an original creditor — the institution whose name was on the account when it was opened. That matters for two reasons. First, the FDCPA, which governs debt collectors, generally does not apply to a creditor collecting its own debt in its own name, so the “debt validation” request that works against a collection agency is not the right tool here. Second, as the furnisher of the tradeline, PromiseOne Bank has direct obligations under FCRA §623 to investigate a dispute you send it and to correct or delete information it cannot verify as accurate.
Dispute with the bureaus — FCRA §611
File with Equifax, Experian and TransUnion. They must generally investigate within 30 days and tell the furnisher. Free, and you can do it yourself.
Dispute with the furnisher — FCRA §623
Send PromiseOne Bank a direct written dispute. It must investigate and must not continue reporting information it knows is inaccurate. Keep copies and proof of delivery.
PromiseOne Bank questions, answered
Is PromiseOne Bank FDIC-insured, and what is its certificate number?
Yes. PromiseOne Bank holds FDIC certificate 58657. The FDIC record shows a charter established November 6, 2008, headquarters in Duluth, GA, and 10 FDIC-reported offices with $812 million in total assets as of the 06/30/2026 call report. It is a state-chartered commercial bank that is not a member of the Federal Reserve System, supervised by the FDIC and its state regulator.
Who regulates PromiseOne Bank, and where do I escalate if a dispute fails?
PromiseOne Bank is a state-chartered commercial bank that is not a member of the Federal Reserve System, so its primary federal oversight runs through the FDIC and its state banking regulator. If a dispute with the bank and the bureaus does not resolve an inaccuracy, you can file a complaint with the Consumer Financial Protection Bureau, and you retain a private right of action under FCRA §§616–617. Escalating does not require a third party — you can do all of it yourself at no cost.
How many credit-card complaints does the CFPB show against PromiseOne Bank?
We do not publish a figure for PromiseOne Bank. A 10-office community bank is rarely a distinct company in the CFPB's credit-card complaint data, and we do not publish counts matched by partial name, because similar names belong to unrelated companies and attributing another firm's complaints to PromiseOne Bank would be inaccurate. You can search the database yourself at consumerfinance.gov.
How long can a PromiseOne Bank charge-off stay on my credit report?
A charged-off PromiseOne Bank account can generally report for up to seven years from the date of first delinquency — the original missed payment that was never brought current, not the date PromiseOne Bank charged it off and not the date it was sold to a collector. If that date has been moved forward, the re-aging is itself a reportable FCRA inaccuracy.
What is the difference between disputing with PromiseOne Bank and disputing with a collector?
PromiseOne Bank is the original creditor, so it furnishes the original tradeline and holds the underlying records — application, statements, payment postings. A collector reports a separate tradeline built from data handed to it. A §623 dispute to PromiseOne Bank reaches the party holding the documents, which is why these often resolve on evidence a collector never had.
Does PromiseOne Bank report to all three credit bureaus?
Furnishing is voluntary under the FCRA, so this depends on PromiseOne Bank's own arrangements. A lender with 10 offices and $812 million in assets may report to only one or two bureaus, each on its own cycle. Pull all three before deciding a PromiseOne Bank account is missing or misreported — a balance that differs between bureaus is usually just a timing artifact, whereas a mismatch in payment history, account status or date of first delinquency is worth a dispute.
PromiseOne Bank was acquired or changed names — why does my report show two accounts?
Mergers and rebrands routinely cause this: a converted PromiseOne Bank account can appear under both the old and new furnisher name at once. Only one tradeline should survive, and the duplicate needs to be deleted rather than marked closed, since a duplicate still inflates your utilization and account count. On a recent charter this is nearly always a branch or portfolio acquisition rather than a conversion. Identify both versions by last four digits and open date when you dispute.
Can I dispute PromiseOne Bank reporting myself, without paying anyone?
You can, free of charge. The FCRA gives you the dispute right personally; it is not something that has to be purchased. Send PromiseOne Bank a written dispute identifying the inaccurate field, and send the same to the bureaus. What changes depends on the bank's verification, and no honest party will promise you a number.
What should I check first on PromiseOne Bank reporting?
Three fields decide how long an item lasts and how heavily it weighs: date of first delinquency, account status, and high balance or credit limit. With a young charter there is little legacy-conversion risk, so a wrong field is more likely a current reporting error. Compare each against your own statements before writing, because a dispute that names one provably wrong field resolves far more often than a general request to remove the account.
Other creditors on credit reports
This page is general information about consumer rights, not legal advice, and does not create an attorney-client relationship. Crowned Credit is not affiliated with, endorsed by, or sponsored by PromiseOne Bank; company names are used only to identify the institution a consumer may see on a credit report. Crowned Credit does not promise any particular outcome; results vary by individual circumstances and by what a furnisher is able to verify. Accurate, verifiable information generally cannot be removed from a credit report. You have the right to dispute inaccurate information yourself, for free, directly with the credit bureaus and with the furnisher.
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