SouthStar Bank, S.S.B. on Your Credit Report
In short: SouthStar Bank, S.S.B. traces its charter to 1920 and appears in the FDIC's records under certificate 12299, a state-chartered commercial bank that is not a member of the Federal Reserve System, supervised by the FDIC and its state regulator with its headquarters in Moulton, TX. The most recent call report, dated 06/30/2026, puts it at $1.4 billion in total assets across 16 FDIC-reported offices. Where SouthStar Bank, S.S.B. reports an account it does so as the original creditor and furnisher, so FCRA §623 — not the FDCPA validation rules that apply to collectors — is the governing accuracy standard. Information that is inaccurate, incomplete, or unverifiable can be disputed under the FCRA. Outcomes depend on what the furnisher can verify, and results vary.
Who SouthStar Bank, S.S.B. actually is
Charter details above are from the FDIC BankFind public database.
What makes this creditor different
FDIC certificate 12299 identifies SouthStar Bank, S.S.B. of Moulton, TX, chartered November 6, 1920. As of the 06/30/2026 call report it carried $1.4 billion in total assets and 16 FDIC-reported offices — roughly $86 million per office — as a state-chartered commercial bank that is not a member of the Federal Reserve System, supervised by the FDIC and its state regulator.
How SouthStar Bank, S.S.B. appears on your credit report
SouthStar Bank, S.S.B. runs 16 FDIC-reported offices against $1.4 billion in assets, a branch-dense retail profile. Accounts at this kind of bank are typically opened and serviced in person, which means the supporting paperwork — signature cards, payment receipts, deferment agreements — usually exists locally. Requesting the specific document that contradicts the tradeline is often more effective than a general assertion of disagreement.
Names it may report under
Products that commonly show up
- ◆Consumer installment and personal loans originated by SouthStar Bank, S.S.B.
- ◆Overdraft lines of credit attached to a SouthStar Bank, S.S.B. checking account
- ◆Home-equity lines and mortgage accounts serviced under the SouthStar Bank, S.S.B. name
Grounds to dispute a SouthStar Bank, S.S.B. entry
Each of these is a reason a SouthStar Bank, S.S.B. tradeline may be inaccurate or unverifiable. None of them assures removal — they are the angles worth checking on your own report.
- ◆Paid-off SouthStar Bank, S.S.B. installment loan still showing a balance after the final payment cleared
- ◆Escrow shortage treated as a missed payment on a SouthStar Bank, S.S.B.-serviced mortgage
- ◆Overdrawn deposit account charged off and reported without the itemisation required before collection
- ◆Account balance or credit limit reported incorrectly
- ◆Payment reported late when it was made inside the grace period
- ◆Date of first delinquency re-aged to extend how long it can report
- ◆Account still reporting as open after it was closed, or vice versa
- ◆Duplicate tradeline for the same account after an internal transfer
- ◆Account belongs to someone else with a similar name, or is the result of identity theft
Disputing an original creditor is not the same as disputing a collector
SouthStar Bank, S.S.B. is an original creditor — the institution whose name was on the account when it was opened. That matters for two reasons. First, the FDCPA, which governs debt collectors, generally does not apply to a creditor collecting its own debt in its own name, so the “debt validation” request that works against a collection agency is not the right tool here. Second, as the furnisher of the tradeline, SouthStar Bank, S.S.B. has direct obligations under FCRA §623 to investigate a dispute you send it and to correct or delete information it cannot verify as accurate.
Dispute with the bureaus — FCRA §611
File with Equifax, Experian and TransUnion. They must generally investigate within 30 days and tell the furnisher. Free, and you can do it yourself.
Dispute with the furnisher — FCRA §623
Send SouthStar Bank, S.S.B. a direct written dispute. It must investigate and must not continue reporting information it knows is inaccurate. Keep copies and proof of delivery.
SouthStar Bank, S.S.B. questions, answered
Is SouthStar Bank, S.S.B. FDIC-insured, and what is its certificate number?
Yes. SouthStar Bank, S.S.B. holds FDIC certificate 12299. The FDIC record shows a charter established November 6, 1920, headquarters in Moulton, TX, and 16 FDIC-reported offices with $1.4 billion in total assets as of the 06/30/2026 call report. It is a state-chartered commercial bank that is not a member of the Federal Reserve System, supervised by the FDIC and its state regulator.
Who regulates SouthStar Bank, S.S.B., and where do I escalate if a dispute fails?
SouthStar Bank, S.S.B. is a state-chartered bank that is not a member of the Federal Reserve System, so the FDIC is its primary federal regulator, working alongside the TX state banking department. If a dispute with the bank and the bureaus both fail, you can complain to the FDIC, to the TX regulator, or to the CFPB. That does not replace your FCRA rights — it is an escalation path on top of them.
How old is the SouthStar Bank, S.S.B. charter, and why does that matter for my credit report?
SouthStar Bank, S.S.B. was chartered in 1920, before or around the creation of federal deposit insurance in 1933. Institutions of this vintage have usually absorbed other banks along the way, which matters on a credit report because an account can still carry a predecessor's name in the furnisher field. If the name on the tradeline does not match the bank you deal with today, that is worth clarifying in writing before disputing the substance.
How big is SouthStar Bank, S.S.B., and what does that mean for disputing an account?
SouthStar Bank, S.S.B. reports $1.4 billion across 16 FDIC-reported offices — roughly $86 million per office, a retail-weighted profile. Bear in mind the FDIC's office count includes every reported location, not only retail branches, so this is a measure of reported footprint rather than a count of storefronts. In practice it means consumer accounts are likely serviced locally and the underlying paperwork can usually be retrieved from the originating office.
How do I dispute a SouthStar Bank, S.S.B. account on my credit report?
You have two free routes and you can use both yourself without paying anyone. Under FCRA §611 you may dispute with Equifax, Experian and TransUnion, and under FCRA §623 you may dispute directly with SouthStar Bank, S.S.B. as the furnisher. Put it in writing, identify the account by its last four digits and open date, state specifically what is inaccurate rather than simply saying you disagree, and keep copies and proof of delivery. Whether an item changes depends entirely on what SouthStar Bank, S.S.B. can verify, and results vary from case to case.
Does TX law change anything about a SouthStar Bank, S.S.B. account?
Keep two clocks separate. The FCRA reporting window is federal and does not vary by state. Your state's statute of limitations — how long anyone can successfully sue you — is separate and independent: a debt can be too old to sue over yet still report legitimately, or drop off your report while remaining collectable. SouthStar Bank, S.S.B. being headquartered in Moulton, TX does not make TX law automatically yours; the limitation period usually follows where you live and what the contract says. Check your own state's rule, and note that making a payment restarts that clock in many states.
How long can a SouthStar Bank, S.S.B. account stay on my credit report?
Generally up to seven years from the date of first delinquency on that SouthStar Bank, S.S.B. account — the original missed payment that was never brought current — not seven years from when it was charged off, sold, or last updated. Transferring the account to another servicer does not restart it either. If SouthStar Bank, S.S.B. or a later owner has moved that date forward, the re-aging is itself an FCRA inaccuracy and is worth disputing on its own, separately from whether you owe the balance.
Does SouthStar Bank, S.S.B. appear in the CFPB complaint database?
We do not publish a complaint figure for SouthStar Bank, S.S.B.. The CFPB database is keyed to company names that do not map cleanly onto FDIC certificate 12299, and attributing another company's complaint volume to this bank would be inaccurate. If you want to check for yourself, search the CFPB's public complaint database directly by company name. If you have an unresolved problem with this bank you can also file your own complaint there at no cost.
What is the difference between disputing with SouthStar Bank, S.S.B. and disputing with a collection agency?
SouthStar Bank, S.S.B. is the original creditor — the furnisher whose name was on the account when it was opened — while a collection agency is a third party that bought or was assigned it later. That changes your tools. Against a collector, FDCPA §809 lets you demand validation within 30 days of first contact. That right does not apply to SouthStar Bank, S.S.B.; against an original creditor your leverage is the FCRA §623 accuracy duty. Different deadlines, different evidence — so check which party is actually listed as furnishing the account before you write, because sending the wrong letter to the wrong party wastes the clock.
Other creditors on credit reports
This page is general information about consumer rights, not legal advice, and does not create an attorney-client relationship. Crowned Credit is not affiliated with, endorsed by, or sponsored by SouthStar Bank, S.S.B.; company names are used only to identify the institution a consumer may see on a credit report. Crowned Credit does not promise any particular outcome; results vary by individual circumstances and by what a furnisher is able to verify. Accurate, verifiable information generally cannot be removed from a credit report. You have the right to dispute inaccurate information yourself, for free, directly with the credit bureaus and with the furnisher.
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