Sutton Bank on Your Credit Report
In short: Sutton Bank is a state-chartered commercial bank that is not a member of the Federal Reserve System, headquartered in Attica, Ohio. The FDIC lists it under certificate 5962, established January 1, 1878 — a charter predating the Federal Reserve itself, which means its oldest consumer files have survived multiple core-system migrations. Its 06/30/2026 call report shows $1.7 billion in total assets across 9 reported offices. Because Sutton Bank lends on its own balance sheet rather than servicing another lender's paper, it is the furnisher of record on its own tradelines, which gives you a direct FCRA §623 dispute route to the bank alongside the §611 route through the three bureaus. Information that is inaccurate, incomplete, or unverifiable can be disputed under the FCRA. Outcomes depend on what the furnisher can verify, and results vary.
Who Sutton Bank actually is
Charter details above are from the FDIC BankFind public database.
What makes this creditor different
Sutton Bank holds FDIC certificate 5962, chartered January 1, 1878 in Attica, Ohio (148 years old), and reported $1.7 billion in total assets across 9 offices on the 06/30/2026 call report.
How Sutton Bank appears on your credit report
Disputes against Sutton Bank follow a different path than those against a big card bank. At this size the bank has a formal compliance function but nothing like a national issuer's scripted dispute queue, so documentary evidence carries unusual weight. Reference the last four digits and open date, point to a single incorrect field rather than the whole tradeline, and send a parallel dispute to the bureaus under §611. Whether anything changes depends on the underlying records, and that varies by account.
Names it may report under
Products that commonly show up
- ◆Deposit-secured and signature loans originated in-branch
- ◆Home-equity and mortgage lending secured by Ohio property
- ◆Consumer accounts originated across its 9 Ohio offices
Grounds to dispute a Sutton Bank entry
Each of these is a reason a Sutton Bank tradeline may be inaccurate or unverifiable. None of them assures removal — they are the angles worth checking on your own report.
- ◆Ohio mortgage paid at closing but still showing a balance with Sutton Bank
- ◆Charge-off reported by Sutton Bank after the account was settled in full
- ◆State-chartered account duplicated after a core-system conversion
- ◆Account balance or credit limit reported incorrectly
- ◆Payment reported late when it was made inside the grace period
- ◆Date of first delinquency re-aged to extend how long it can report
- ◆Account still reporting as open after it was closed, or vice versa
- ◆Duplicate tradeline for the same account after an internal transfer
- ◆Account belongs to someone else with a similar name, or is the result of identity theft
Disputing an original creditor is not the same as disputing a collector
Sutton Bank is an original creditor — the institution whose name was on the account when it was opened. That matters for two reasons. First, the FDCPA, which governs debt collectors, generally does not apply to a creditor collecting its own debt in its own name, so the “debt validation” request that works against a collection agency is not the right tool here. Second, as the furnisher of the tradeline, Sutton Bank has direct obligations under FCRA §623 to investigate a dispute you send it and to correct or delete information it cannot verify as accurate.
Dispute with the bureaus — FCRA §611
File with Equifax, Experian and TransUnion. They must generally investigate within 30 days and tell the furnisher. Free, and you can do it yourself.
Dispute with the furnisher — FCRA §623
Send Sutton Bank a direct written dispute. It must investigate and must not continue reporting information it knows is inaccurate. Keep copies and proof of delivery.
Sutton Bank questions, answered
Is Sutton Bank FDIC-insured, and what is its certificate number?
Yes. Sutton Bank holds FDIC certificate 5962. The FDIC record shows a charter established January 1, 1878, headquarters in Attica, OH, and 9 FDIC-reported offices with $1.7 billion in total assets as of the 06/30/2026 call report. It is a state-chartered commercial bank that is not a member of the Federal Reserve System, supervised by the FDIC and its state regulator.
Who regulates Sutton Bank, and where do I escalate if a dispute fails?
Sutton Bank is a state-chartered commercial bank that is not a member of the Federal Reserve System, so its primary federal oversight runs through the FDIC and its state banking regulator. If a dispute with the bank and the bureaus does not resolve an inaccuracy, you can file a complaint with the Consumer Financial Protection Bureau, and you retain a private right of action under FCRA §§616–617. Escalating does not require a third party — you can do all of it yourself at no cost.
How many credit-card complaints does the CFPB show against Sutton Bank?
We do not publish a figure for Sutton Bank. A 9-office community bank is rarely a distinct company in the CFPB's credit-card complaint data, and we do not publish counts matched by partial name, because similar names belong to unrelated companies and attributing another firm's complaints to Sutton Bank would be inaccurate. You can search the database yourself at consumerfinance.gov.
How long can a Sutton Bank charge-off stay on my credit report?
A charged-off Sutton Bank account can generally report for up to seven years from the date of first delinquency — the original missed payment that was never brought current, not the date Sutton Bank charged it off and not the date it was sold to a collector. If that date has been moved forward, the re-aging is itself a reportable FCRA inaccuracy.
What is the difference between disputing with Sutton Bank and disputing with a collector?
Sutton Bank is the original creditor, so it furnishes the original tradeline and holds the underlying records — application, statements, payment postings. A collector reports a separate tradeline built from data handed to it. A §623 dispute to Sutton Bank reaches the party holding the documents, which is why these often resolve on evidence a collector never had.
Does Sutton Bank report to all three credit bureaus?
Furnishing is voluntary under the FCRA, so this depends on Sutton Bank's own arrangements. A lender with 9 offices and $1.7 billion in assets may report to only one or two bureaus, each on its own cycle. Pull all three before deciding a Sutton Bank account is missing or misreported — a balance that differs between bureaus is usually just a timing artifact, whereas a mismatch in payment history, account status or date of first delinquency is worth a dispute.
Sutton Bank was acquired or changed names — why does my report show two accounts?
Mergers and rebrands routinely cause this: a converted Sutton Bank account can appear under both the old and new furnisher name at once. Only one tradeline should survive, and the duplicate needs to be deleted rather than marked closed, since a duplicate still inflates your utilization and account count. For a charter this old, repeated core-system conversions are the usual cause. Identify both versions by last four digits and open date when you dispute.
Can I dispute Sutton Bank reporting myself, without paying anyone?
You can, free of charge. The FCRA gives you the dispute right personally; it is not something that has to be purchased. Send Sutton Bank a written dispute identifying the inaccurate field, and send the same to the bureaus. What changes depends on the bank's verification, and no honest party will promise you a number.
What should I check first on Sutton Bank reporting?
Three fields decide how long an item lasts and how heavily it weighs: date of first delinquency, account status, and high balance or credit limit. On a charter this old, the usual culprit is an account migrated through several generations of core systems, which tends to corrupt open dates. Compare each against your own statements before writing, because a dispute that names one provably wrong field resolves far more often than a general request to remove the account.
Other creditors on credit reports
This page is general information about consumer rights, not legal advice, and does not create an attorney-client relationship. Crowned Credit is not affiliated with, endorsed by, or sponsored by Sutton Bank; company names are used only to identify the institution a consumer may see on a credit report. Crowned Credit does not promise any particular outcome; results vary by individual circumstances and by what a furnisher is able to verify. Accurate, verifiable information generally cannot be removed from a credit report. You have the right to dispute inaccurate information yourself, for free, directly with the credit bureaus and with the furnisher.
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